Two-Factor Authentication can be set up to add an additional layer when logging into goLance. With Two-Factor Authentication, a 6-digit security code is required in order to log in to your account. This 6-digit code will need to be entered immediately after entering your password. Failure to enter the correct 6-digit authentication will prevent you from logging in. If you have trouble logging into your account, please contact customer support.

There are 2 methods for obtaining your 6-digit verification code.

Two-Factor Authentication App

Download any Two-Factor Authentication app to your mobile device.
Navigate to your Account Settings, then click on the Security tab.
Click on SET UP USING AN APP
Using your Two-Factor app, create a new entry, and scan the QR code or enter the code below the QR code.
Once your app registers the QR code, a 6-digit code will be generated in order to enter into the App Generated Code field
Click Enable to activate.



Make sure to save your recovery code by clicking on the recovery code in blue font.
If you have not saved your recovery code and also lost your phone, contact customer support for assistance if you are not able to login to your account.



SMS Authentication

Navigate to your Account Settings, then click on the Security tab.
Click on ENABLE SMS AUTHENTICATION
Make sure to save your recovery code by clicking on the recovery code in the blue font.
If you have not saved your recovery code and also lost your phone, contact customer support for assistance if you are not able to login to your account.

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