Articles on: Freelancers

My Contract is Paused

Your contract can be paused at any time by the client or by goLance for reasons related to security, improper conduct on the goLance platform, or a problem with the client's account and or the freelancer's account. 

If a contract is paused, you will not be able to continue billing on the contract until the contract is unpaused. It is advised to not continue working on that contract until the issue is resolved with the contract. 

If you notice your contract is paused, you should stop all work on that contract and contact the client immediately. If you are not able to contact the client or the client is not responding, contact customer support for assistance. 

If the client asks you to continue working on your contract and offers to pay outside of the goLance platform, you should decline and report the client to customer support. Working and getting paid outside of goLance does not guarantee payment and goLance cannot help with support if your client does not pay you.

Updated on: 02/10/2020

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