Articles on: Freelancers

Violations and Account Suspension

You are expected to comply with all of the Terms of Service and the failure to do so can result in account holds. Account holds lead to account interruptions, and consequences could include the inability to continue working on goLance and the loss of your hard-earned reputation.

Knowing and following your obligations when using goLance is essential for you to thrive and earn top rated status. If you notice unsafe behavior, don't hesitate to inform goLance. Together, we maintain a vibrant and safe marketplace.

The most common violations (and how to avoid them)

Identity Uncertainty and Account Sharing: Be yourself! Provide your own accurate and verifiable information and use a clear photo of yourself. Don't allow anyone else to use your account and don't ever log into one of your clients' accounts on their behalf. Instead, have them add you to their team with the appropriate permissions. Respond quickly to all requests to phone verify or ID verify.
Receiving Payments: Always receive payment through goLance. If a client proposes to pay you outside of goLance, decline and let us know.
Failing to Perform on Your Contracts: When you accept a project, you promise to complete the work and to deliver high-quality work. In addition, you must accurately describe your business, your skills and qualifications, and the services you offer. Misrepresenting your abilities or failing to fulfill your contract responsibilities can result in low client satisfaction and payment disputes.
Multiple Logins or Wrong Account Type: Use the same login for all work on goLance, whether you're selling your own services as a freelancer, managing an agency, or hiring others as a client.
Contact Information Sharing: Keep contact with potential clients inside goLance. Your profile can't include your phone, email, or other direct contact information, like Skype IDs.
Spam and Harassment: Treat everyone with respect and professional courtesy in all communications. Tailor your applications to the needs of each job and client. Don't send the same cover letter repeatedly or excessively message anyone
Feedback Abuse: Great feedback is earned, not forced. Don't pressure clients to give you good feedback, and don't withhold work until feedback is left. It's OK to let clients know that you strive to provide high-quality work and to earn a good rating or to ask for feedback to be left***

Updated on: 02/10/2020

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