Articles on: FAQs

Why Do I Need to Provide my ID for Verification?

At goLance, ensuring the safety and security of our platform is a top priority. To this end, we may require you to pass an ID verification process. This process is mandatory for compliance and security reasons and may be requested for various reasons. Please note that being asked to pass the ID verification process does not mean you have done something wrong.

To complete the ID verification process, you will need to provide certain information, which you can find when you are logged into your account. The process is quick and should only take a few minutes to complete. Once you have passed the ID verification process, your account will be fully operational again.

If we request any documentation from you as part of the ID verification process, please rest assured that all your documents will be securely stored at all times. We take data privacy very seriously and will ensure that your information is protected at all times.

For more information on your privacy, please review goLance's Privacy Policy

Updated on: 28/03/2023

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