• Comparison of Withdrawal Methods

  We have put together a table drawing comparisons between our different payment methods. However, please note that these fees are highly dependent on the specific third party platform as well as your own bank. Please be sure to research the charges associated between each platform and bank.Popular

• Review Period + Security Period for Payments

  Invoices from a freelancer's work diary are submitted at midnight UCT on Sunday every week. Review period The first 5 days are a review period so that the client can look at the work diary and confirm the hours worked. Some employers can shorten this period if they wish, by going to the contract's settings, and changing the "Settle Time". Security period Once the hours are approved by the client or the initial 5 days for the review period have passed without disputes, goLance chargesSome readers

• Where is my money?

  Every payment method has a specific time for your withdrawal to be complete. The time it will take is largely dependent on the withdrawal method that you have chosen. It's important to note that these times are not set out by goLance and cannot be influenced by goLance in any way. After completing your work week or submitting your work for payment, there is a review and security period (https://golance.crisp.help/en/article/review-period-security-period-for-payments-fdmpi4/?bust=1679994261382Some readers

• How to delete my profile?

  We understand that you may want to delete your account, we'll be sorry to see you go but we're here to guide you through the process. Here are the steps you need to follow: First, click on your picture located on the top right corner of the page. Next, select "Account Settings" from the drop-down menu. Click on "Delete" at the bottom of the page to initiate the account deletion process. If you have a client account, you will need to contact our support team directly, and we'll assisFew readers

• Why Do I Need to Provide my ID for Verification?

  At goLance, ensuring the safety and security of our platform is a top priority. To this end, we may require you to pass an ID verification process. This process is mandatory for compliance and security reasons and may be requested for various reasons. Please note that being asked to pass the ID verification process does not mean you have done something wrong. To complete the ID verification process, you will need to provide certain information, which you can find when you are logged into your aFew readers

• Should I complete profile up to 100%?

  To make your profile visible to other users, you need to complete the required fields such as Avatar, Rate, Skills, Summary, Categories, etc. Required fields are displayed in the 'Profile Visibility' section and you'll be automatically navigated to these fields once clicked. Nevertheless, when you complete the required fields, your profile will be 80% completed. We recommend filling out a bio that explains what you do best and what you are passionate about within your industry first. If you wanFew readers

• What Payment Network Will Be Used For My Transfers?

  At the moment, we use various payment networks. We use the network that prioritizes the fastest and cheapest transaction. In accordance with the policy of our platform, we do not announce which specific service we use for various transactions. Conversion rates are provided by our payment providers. Please, take note that you will see the final transfer amount before confirming it.Few readers

• Exclusive Versus Non-Exclusive Contracts

  Exclusive Contractor Exclusive contractors can only work exclusively with the Company and not as an independent contractor. Your profile, photos, and job proposals will have the company brand on them and all payments will be sent to the company. Non-Exclusive Contractor Non-exclusive company contractors can work for a company while working for themselves as an independent contractor to other companies. All company contracts will be paid to the company while independent contracts willFew readers

• File Formats for Submitting Deliverables

  The following file types are permitted to be sent as attachments within the goLance message platform: .doc, .xls, .xlsx, .csv, .ppt, .jpg,. jpeg, .png, .gif, .pdf, .mp3, .ogg, .wav, .mp4, .webm, .mpeg, .mov, .zip, .rar. The maximum allowed file size is 10MB.Few readers

• Why has my account been blocked/ banned?

  To ensure the safety of our clients and freelancers, we have established rules that all goLance users must follow. Failure to adhere to these rules or our Terms of Service may result in the blocking of your account. Here are just some of the general rules that all goLance users must follow: Respect other users at all times. Do not communicate with other users outside of the goLance platform using email, Skype, or other messaging services. Doing so may prevent goLance from being able to aFew readers

• Verification Is Under Review

  If you see this message, it means that your documents are being reviewed by the Security Department.  Please allow approximately 2-3 days for the review process to complete and for your account to be verified. If this is taking any longer, please reach out to our customer support to look into it for you.Few readers

• Violations and Account Suspension

  Follow These Tips to Avoid Violations and Account Suspension When using goLance, it's essential to comply with all Terms of Service to avoid account holds that could result in account interruptions and a loss of your hard-earned reputation. Here are some tips to help you avoid the most common violations: Identity Uncertainty and Account Sharing Always use your own accurate and verifiable information on your profile, including a clear photo of yourself. Never allow anyone else to use yFew readers

• goLance Community

  As a company, we believe that building a robust online presence is vital in today's digital age. Therefore, we have established social media profiles across various platforms such as: goLance Facebook, goLance Twitter, goLance Instagram goLance LinkedIn, and goLance Blog By following our sociFew readers

• Communication with client

  Communication outside of goLance is considered risky and cannot be covered by goLance's fraud detection. It is not recommended to discuss job details outside of the goLance platform. goLance will only provide support for jobs done directly within the goLance platform. Please report users who solicit work or jobs to be done outside of goLance.Few readers

• How to Change Account Type

  If you are a goLance user and have an account and want to change the type of account, you can do so by reaching out to our Customer Support team!Few readers

• 0 Code Error

  This error shows when you are trying to upload a file to our system that is too large. Solutions: Resize the file to be smaller, and try again. Upload the file to Google Docs or another third-party service, and provide a link to it instead of uploading.Few readers

• I have finished some contracts and received feedback for them but my profile doesn't show any number, why?

  This can happen due to the system's internal logic. Only contracts with more than 24 hours worked or with more than $100 earned are shown.Few readers

• How to Close Your goLance Account

  We're sorry to see you go! If you have decided to close your goLance account, here's what you need to know before contacting customer service to do so: Close all your active contracts: If you have any active contracts with clients or freelancers, it's essential to complete them before closing your goLance account. Ensure that all work has been delivered and that your clients are satisfied. It's also important to leave feedback for your clients or freelancers if you haven't done so already. ProvFew readers

• Is my personal information safe ?

  Your privacy is our priority, so your personal information is protected and encrypted. For the best protection, we recommend that you follow these steps to ensure your account is safe. How to Secure your Account You can also find more information about our privacy policy here: goLance Privacy PolicyFew readers

• Reporting Suspicious Activity

  goLance is dedicated to creating a secure and professional platform for all users. We take every reported issue seriously and encourage our users to report any suspicious activity or violations of the goLance Terms & Conditions to help maintain a safe environment. As a freelancer, you have the ability to report other freelancers, employers, and job postings. On the profile page of freelancers and employers, you will find a button with three dots in the top right of their profile image. Upon cliFew readers

• Configure Email Notifications

  You can alter your email notification settings within your Account Settings. Click on your profile picture and select Account Settings. Click on the Notifications tab. All email notifications are enabled by default when you first sign up for goLance. You can unselect any of the notifications that you want to disable. If you are experiencing anything unusual wFew readers

• Client Conversation Closed

  An existing conversation can be closed automatically if your job proposal has been declined or if your client has been banned.Few readers

• Why has my job been declined?

  At goLance, it is important to follow our job rules to ensure a positive experience for both clients and contractors. As a part of our commitment to upholding these standards, we monitor all jobs posted on our platform and take necessary actions against those that do not comply with our policies. We understand that mistakes happen and that job descriptions may not always meet our guidelines. Therefore, we encourage you to review your job description and make any necessary changes to ensure it aFew readers

• How Long is my Transaction History Stored?

  All of your goLance transactions are stored in your goWallet. Your transactions will not be deleted unless you request a permanent deletion of your account.Few readers