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• Building a Profile - What should you include?

  Building a Profile - Minimum Requirements Your profile is the key to a successful freelance career on goLance. Creating a profile that stands out will give you a competitive advantage over other freelancers of the same skill and experience level who have less complete profiles. Below is a detailed outline of the essential items to include in your profile to get started with goLance. Profile Headline Profile Photo Profile Description Hourly Rate Skills English PrVery popular

• When will I get paid?

  It typically takes 10 business days from the end of a freelancer's pay period, until funds are deposited in the freelancer's goWallet. Review period The first 5 days are a review period so that the employer can look at the work diary and confirm hours worked. Some employers can shorten this period if they wish, by going to the contract's settings, and changing the "Settle Time" to be shorter. Please note that there is no review period for fixed price contract or bonuses. Security periodVery popular

• How to Add Manual Time to Your Work Diary

  The use of the goMeter requires continuous keyboard and mouse input to prevent meter time out. Jobs that do not require the constant use of your computer keyboard and mouse should use the Manual Time feature to log hours to your work diary. The manual time option can be enabled/disabled by the client when creating the contract. Discuss with your client if the manual time option is appropriate to logVery popular

• Hourly vs Fixed-Cost Contracts

  goLance offers two options when creating contracts: Hourly and Fixed-Price Hourly contracts: ** Hourly contracts are based on a client and freelancer agreeing on an hourly rate during the interview process, then having the freelancer log their working hours in the goLance goMeter desktop application. All logged hours will be recorded to the freelancer's Work Diary for both the freelancer and client to review. All hourly contracts have the client option of enabling Manual time, which allowVery popular

• Using Payoneer: Withdrawal Fees and Timeline

  Payoneer Fees: For payment recipients withdrawing to a prepaid card, there is a $3 USD load fee per payment. This fee is charged directly by Payoneer from your account, so you will not be able to see it on the goLance platform. You should see this in your Payoneer account. For payment recipients withdrawing to their bank account in a local currency, there is a $3 transfer fee and a currency conversion fee of 2%. For payment recipients withdrawing to their bank account via US dollarPopular

• goLancer Service Fees

  goLance keeps fees simple for users with a standard 7.95% commission fee deducted from every project payment. We do not have costly membership plans. We provide a platform where freelancers are able to earn as much money as possible with as much support as possible without limitations.Popular

• Submitting a Job Proposal

  Submitting a job proposal is your attempt at introducing yourself to the client and showing them why you would be a great candidate for their project or job.  Once you find the job you are interested in: Click on Apply to begin the proposal Select if you are applying as yourself or a company/agency, then click NEXT. ![](https://storage.crisp.chat/users/helpdesk/website/9000e1d4695ee800/mcecSome readers

• Editing Your Profile

  Your goLance profile is a living and breathing representation of your professional self. You will often find that you will add additional information, update your portfolio, update your profile photo, etc. Each section of your profile can be edited and saved separately: Basic Info Portfolio About You Skills & Categories Background Your payment withdrawal information and settings are managed by clicking Payment Methods under the Finances section on the left side menu.  To editSome readers

• Welcome to goLance

  Welcome to goLance, the world's top freelancer marketplace for many top employers and top freelancers from all around the world. goLance is the world's top freelancer marketplace for many top employers and top freelancers from all around the world. As a freelancer you'll have access to small, medium, and large businesses ranging from the elite Fortune 500 to the typical mom and pop shop who all have one major goal in common: to find top freSome readers

• How to Delete Time from Your Work Diary

  If you need to delete time from your Work Diary for any reason, you have the option to delete time only within the week under review and the current workweek (until UTC midnight on Sundays) of your active contract.  To delete time from your Work Diary: Locate your contract by clicking on Contracts on the left side menu.  Click on the contract to enter the contract settings, then click on the Work Diary tab.  ![](https://storage.crisp.chat/users/helpdesk/website/9000e1d4695ee800/mceclip2Some readers

• Building a Complete goLancer Profile

  It is vital to have a 100% complete profile in order to become a successful freelancer. Your goLance profile can be looked at like a resume.  It's what future employers will review in order to consider you as a candidate, and will give higher priority to applicants with complete and detailed profiles.  A percentage meter is present to display the level of completeness in your profile. As you continue filling out your profile, the percentage meter will increase until you reach 100%. You must havSome readers

• How to Use the Work Diary

  The Work Diary displays all the hours that you have worked and is used to calculate your weekly payments. You can also view the screenshots of all completed work as well as work that is in progress.  All goMeter tracked hours and added Manual Times are displayed in the Work Diary. Any logged time beyond the set weekly limit on an hourly contract will be displayed in the Work Diary but will not be billed to the client.  The Work Diary also allows you to delete logged time and work diary notes asSome readers

• goLance App for Freelancers

  The goLance mobile app allows you to perform many of the tasks that you would normally do on the goLance website platform, but on your IOS or Android device. This provides extreme flexibility when you are on the go and want to withdraw money from your goWallet, send a message to your client, review your reports, or looking for more jobs, etc. The mobile app can also be used to verify your identity in case goLance requires it. All actions, including save actions, are synced with the goLance websFew readers

• Contacting goLance Customer Support

  goLance has many different options for customer help and assistance: Browse the goLance Knowledge Base Blog for help and how-to articles.  Contact customer support via the Help widget at the bottom right corner of your screen Contact us by email: support@goLance.com Contact us through FacebookFew readers

• Searching for Jobs

  goLance makes it simple to search for the jobs.  Click on Work on the left side menu All available jobs are displayed by default. Use the filters on the right side menu to personalize results: Categories - Select the job categories that you are interested in. Skills - Add different skills to narrow the results to your skillset. Job Type - Select the job type (Any, Hourly, Fixed-CoFew readers

• How to View Invoices

  You can view your invoices within your Contract page: Go to Contracts on the left side menu Click on the Contract Name to enter the contract page Click on the Invoices tabFew readers

• How to Join a Company

  You would receive an invitation from the company. If you are asked to join the company, and your employer has a company established on goLance, then the employer would send you an invitation to join as an "exclusive" contractor or "non-exclusive" contractor. Details below: Exclusive Contractor Exclusive contractors can only work exclusively with the Company and not as an independent contractor. Your profile, photos, and job proposals will have the company brand on them and all payments wiFew readers

• How to Edit Your Account Information

  You can update your account information at any time, but some edits might require verification such as additional payment or withdrawal methods, name, phone, or address changes. Click on your avatar and then Account Settings From there you can edit your email and phone information. You can update your profile by: Go to your profile Click on Edit Profile To update Payment Information (Billing and Withdrawal information): Go to *Payment MethodsFew readers

• How to Log Time with the goMeter

  All hourly contracts will need to have their time logged via the goMeter app unless it's Manual Time thats's being logged. To log time, open the goMeter desktop app: Click the Contract dropdown to select the contract that you will logging time to Click on the large start buttonFew readers

• How to End Your Hourly Contract

  Freelancers have the option to end contracts within the contract settings page. Once a contract is ended, freelancers are no longer able to make any changes to the work diary or log additional time through the goMeter or Manual Time. Both the freelancer and client can leave feedback once the contract is ended.  For hourly contracts, the client is billed for all logged time whereas in fixed-cost contracts the money held in escrow is deposited back to the client.  To close a contract: ClFew readers

• Proposing Milestones

  Fixed-Cost contracts can be paid once a job is complete or in separate installments through milestones. Clients and freelancers should discuss the use of milestones during the interview process, including the number of milestones depending on the length of the project and the budget for each milestone.  Milestones can only be created by the client and cannot be altered by the freelancer.Few readers

• How to Change Your Profile Name

  goLance makes it easy to change your goLance profile name. Note that if your profile name doesn't match the name under your implemented Payment Methods, goLance may ask for your cardholder ID for verification.  To change your profile name: Left-click on your goLance photo and click on your name to enter your profile Click on Edit Profile ![](https://storage.crisp.chat/users/helpdesk/website/Few readers

• goLance Messaging System

  goLance offers built-in messaging within the goLance platform to facilitate the communication between clients and freelancers. Messaging occurs in real-time and also includes email notifications of the messages to your inbox.  Messages can be initiated within the Contract page by clicking on the blue Message button for existing contracts, and can also be initiated within the freelancer job application proposal.  ![](https://storage.crisp.chat/users/helpdesk/website/9000e1d4695ee800/mceclip5_1Few readers

• How goLance Protects Your Personal Data

  goLance takes your privacy very seriously. We use the very latest advancements in security software and system security protocols. You can refer to our Privacy Policy for more information. goLance may also ask users for identity verification in certain situations, in which you'll need to provide proof of your government-issued identification, such as your driver's license or other valid photo identification. Identity Verification As part of our efforts to keep goLance safe, secure, and fFew readers

• My Contract is Paused

  Your contract can be paused at any time by the client or by goLance for reasons related to security, improper conduct on the goLance platform, or a problem with the client's account and or the freelancer's account.  If a contract is paused, you will not be able to continue billing on the contract until the contract is unpaused. It is advised to not continue working on that contract until the issue is resolved with the contract.  If you notice your contract is paused, you should stop all work oFew readers

• How to Change Your Password

  You can change your password at any time by going to your Account Settings. You must enter your current password before entering a new password. Click on your avatar and select Account Settings Click on the Security tab Click on Change  Enter your current password, and then your new password twice before clicking Save. If you have forgotten your password, click on forgotten your password on the goLance login page. We recommend that you create a sFew readers

• Giving Feedback to Clients

  Both the freelancer and client usually leave publicly viewable feedback for each other after ending a contract. This serves to publicly express both parties experience and adds to their reputation, and can be seen by the rest of the goLance community.  To leave feedback: Click on Contracts on the left side menu Locate the Contract Click on Leave Feedback  When the contract with paFew readers

• goLance Billing Methods

  You can use your goWallet balance to send payments or use your other payment methods like credit cards and bank accounts. Credit/Debit Card Add a Visa, Mastercard, American Express, Discover card, or a Debit Card as payment methods. Gift cards and virtual credit cards are not accepted. Local Bank Account Add a bank account to use as your payment method. Only US issued bank accounts may be used as a payment method. goWallet Balance Your goWallet balance will be the default biFew readers

• I Forgot My Password

  On the login page, click on forgot your password to reset your password. Enter your email and click on SEND RESET LINK TO EMAIL. If you don't see an email in your inbox, check your junk/spam folders.Few readers

• Security Best Practices

  As a goLancer, it is your responsibility to keep your computer and private information safe and protected at all times. Below are some tips to keep yourself and your information protected: Keep all of your software and antivirus applications updated, including system security, internet browsers and other applications.  Scan your computer(s) regularly to keep them protected. It is recommended to scan your computer weekly & to set up automatic scan schedules.  Backup your computer daFew readers

• How to Interview and Negotiate a Contract

  Interview meetings can be set and conducted within the goLance platform. Once you apply for a job, a client can use the appointment setter to set a time for an interview. The client will most likely ask the freelancer for when to set an appointment before doing so within the platform.    Click on the Overview tab on the left side menu Scroll down to Upcoming Meetings to view scheduled meetings/interviews. ![](https://storage.crisp.chat/users/helpdesk/website/9000e1d4695ee800/mcecFew readers

• How to Change Account Type

  Changing your account type is currently not possible, but we are working on it and this function will be available soon.Few readers

• How to End Your Fixed-Cost Contract

  Freelancers have the option to end contracts within the contract settings page. Once a contract is ended, freelancers are no longer able to make any changes to the work diary or log additional time through the goMeter or Manual Time. Both the freelancer and client can leave feedback once the contract is ended.  For hourly contracts, the client is billed for all logged time whereas in fixed-cost contracts the money held in escrow is deposited back to the client.  To close a contract: ClFew readers

• Add Skills to Your goLance Profile

  Skills are the cornerstone of your profile and enable clients to determine if you are qualified for their project or job. It is important to list all your skills to improve your chances of success.  Within your profile, locate the Skills section on the right side of the page.  Then begin typing in keywords to locate the skill ![](https://storage.crisp.chat/users/helpdesk/website/9000e1d4695ee800/mcFew readers

• Violations and Account Suspension

  You are expected to comply with all of the Terms of Service and the failure to do so can result in account holds. Account holds lead to account interruptions, and consequences could include the inability to continue working on goLance and the loss of your hard-earned reputation. Knowing and following your obligations when using goLance is essential for you to thrive and earn top rated status. If you notice unsafe behavior, don't hesitate to inform goLance. Together, we maintain a vibrant and saFew readers

• Working for a Company through goLance

  Company accounts can be set up within goLance to create a unique ecosystem for an employer, their staff, and their team of freelancers. Freelancers that work for a company can be classified as exclusive or non-exclusive freelancers. The difference is that exclusive freelancers can only work for one company can not participate in any other companies or contracts.  A member of a company can apply for jobs, work and earn money from other clients on behalf of the company. Please note that any revieFew readers

• Hourly Rate on Your Profile

  The hourly rate on your profile displays your desired hourly wage to potential employers. Displaying a competitive rate based on your field and experience will increase your chances of success. Displaying a lower or higher rate than the average for your level of experience could possibly hurt your chances of being considered for a job and consequently prevent you from reaching your maximum potential as a freelancer.  ![](https://storage.crisp.chat/users/helpdesk/website/9000e1d4695ee800/mceclFew readers

• Get Started as a Freelancer Agency

  When you are thinking about growing your freelance business, one option is to make the move from freelancer to agency—a business structure that enables you to collaborate with others to work on larger projects. You can easily create an agency on goLance by following these few steps: Create a goLance account as a freelancer Create a company in your account, this company will be your agency. You can add information to promote your company: website, description, ... ![](https://storage.crFew readers

• Setting Weekly Hour Limits

  A weekly limit can be set on hourly contracts that limit freelancers' payable working hours and provides more financial control for clients when managing projects. Any additional time that is logged beyond the weekly limit will not be billed to the client and will not result in an additional payment to the freelancer. It is not recommended to work past the weekly  A weekly limit is the maximum number of hours a freelancer can invoice to an hourly contract in one week. This limit is set by tFew readers

• How to issue a manual invoice to your client

  Here a are the steps to manually invoice your client. Make sure manual invoicing is enabled for your contract. By default, it is NOT enabled. Ask your client. To enable it, they can go to the Contracts page, select your contract, and click on the Settings button. Then they can set manual invoicing to "Allowed": Click on your contracts page. Select the contract you want to issue the invoice fFew readers

• goLancer Community

  For information on how to improve yourself as a freelancer, visit the goLance blog! You'll find an abundance of helpful tips and information on how to increase your chances of success. For information on how to improve yourself as a freelancer, visit the goLance blog! You'll find an abundance of helpful tips and information on how to increase your chances of success. [5 Effective Strategies For Freelancers](https://blog.golance.com/5-effective-Few readers

• Getting Started with goLance

  Once you have finished creating your goLance account, it's time to get started! In order to have the best chance of success in getting hired, It is highly recommended that you do the following before applying to jobs:Few readers

• How to View Your Feedback from Employers

  You can view your acquired feedback on your Profile page. Go to your Profile page by clicking on your avatar and selecting your profile name on the dropdown menu.  On your profile page, scroll down to Reviews to see all your feedback from your work history.Few readers

• Configure Email Notifications

  You can alter your email notification settings within your Account Settings. Click on your avatar and select Account Settings. Click on the Notifications tab. All email notifications are enabled by default when you first sign up for goLance. You can unselect any of the notifications that you want to disable.Few readers

• How to Close Your goLance Account

  If you want to close your goLance account, contact customer service. Before you contact customer service: Close all your active contracts, and if you haven't left feedback, please do so.  Be sure to clear all pending activity with your clients such as payments and deliverablesFew readers

• Weekly Hour Limits

  Clients can set a maximum number of hours that freelancers can work per week on an hourly contract. This is called the weekly limit and is set by the client when the contract is being created. It can also be updated at any time by the client and not the freelancer. Any time logged beyond the set weekly limit will not be billed to the client. Freelancers should discuss with their clients when extra hours are needed beyond the weekly limit in order to complete the work or job. The client can incrFew readers

• Canceling a Job Proposal

  You can withdraw your job proposal at anytime before a contract is offered. To cancel your proposal, Click on Proposals on the left menu  Find the job proposal that you want to cancel, then click on Withdraw Proposal.Few readers

• goLance Job Feed

  goLance actively sends new job listings to freelancers that meet the job requirements based on their skills and work history. Jobs are sent by email and also via the Telegram app (Telegram can be downloaded to your computer or to your Apple, Android phone, or tablet via the Google Play or Apple Stores).  Job alerts via email can be set up within your goLance Notification Settings. To find the Notification settings, click on your Avatar or Photo icon at the top righFew readers

• Reporting Suspicious goLancer Activity

  goLance strives to ensure a safe experience and professional environment. Every reported issue will be taken seriously. If you notice any suspicious activity or a violation to the goLance Terms & Conditions, we ask that you report it in order to help keep goLance as safe as possible. Freelancers can report other freelancers, employers, and job postings. Freelancers and employers have a Contact button on their profile page with an attached dropdown button that can be clicked toFew readers

• Troubleshooting the goLance Mobile App

  Mobile app is not loading The number one cause of the app not loading properly is due to the loss of internet connection. Make sure your device has an active internet connection before proceeding. If the APP becomes unresponsive or is taking a long time to perform functions that would normally take less than a few seconds, then check your Wi-Fi or cellular connection. If this does not work, try restarting your device by powering if it off/on and trying again after your internet connection bFew readers

• goLance Video Conferencing

  goLance has video and voice calls functionality within the platform. Clients can initiate video conference calls with applicants that have applied to their jobs and freelancers can initiate calls with clients at any time when both are online and within an active contract. Freelancers are not able to initiate calls with clients until an active contract has been created.  **Initiate a call: ** Click on Contracts on the left side menu Click on Message at the top right of the contraFew readers

• goMeter: How to use Activity Codes

  With goLance, you can monitor and keep your activities consistent and organized with activity codes!Few readers