• English

Go to website

• How to Install the goMeter

  There are two ways to download the GoMeter. First Method If you are not logged into an account on GoLance, you can scroll to the bottom of the page and select "Download goMeter". Downloading GoMeter From here you can follow the prompts and install the goMeter. Refer to the next steps if you are unsure how. Second Method The second way to download the goMeter would be to log into youVery popular

• goMeter Troubleshooting - Windows / PC

  If you are having problems with the goMeter, please start by uninstalling it, and installing the newest version. You may download the newest version here: Download goMeter If you are still experiencing problems after re-installing, please try the tips for the problems below: Below are solutions to potential issues that can arise with your goMeter installation and use within Microsoft Windows systems.Very popular

• goMeter Troubleshooting - MAC/OSX

  Below are solutions to potential issues that can arise with your goMeter installation and use within Mac/OSX: Answer/ solution: Make sure you completed goMeter installation according to these instructions: Open .dmg file Drag the goMeter's icon to your Applications folder (it is right of the goMeter icon) Then you will see the message about 'Copying goMeteVery popular

• goMeter Incorrectly Reports Hours / Time Logged

  Some users have an issue with the hours shown on the contract page not matching the hours shown on the work diary page. This is because the hours on your contract page are shown in London time (GMT+00:00) UTC , while the time zone on the work diary page can be adjusted. If you are having this problem, please try the following: Go to your work diary page Click in the top middle, just left of the month, to change the time zone view. Set the display time to (GMT+00:00) UTC (London tPopular

• Using Dual Monitors / Dual Screens with goMeter

  goMeter monitors your activity and takes screenshots of your computer screen at random times every 10 minutes or so. It also records and reports how much you are clicking the mouse and keyboard. Windows If using the Windows version of goMeter, your currently active window will automatically be selected, and a screenshot will be taken of that screen. Mac Currently, the Mac version of [goMeter](https://golance.cPopular

• goMeter Installation Help & Troubleshooting - MAC/OSX

  Installing the goMeter on your MAC desktop or laptop might create a security issue that must be resolved in order to continue. Once you have installed the goMeter and attempt to run the application for the first time, you might get the following alert depending on your current Security Settings. If you do receive the above alert, click Cancel. You need to grant permission to continSome readers

• About the goMeter

  The goMeter is used by freelancers to log time and write notes to the Work Diary of their hourly contracts. The goMeter also shows you the screenshots that are taken and recorded to your work diary. Contract Selector: select your contract On/Off Toggle Button: To start/stop the timer Contract Refresh: Refreshes the goMeter in case of an issue. View Work Diary: redirects you to the contract's Work Diary to review your logged time.  ![](https://storage.crisp.chat/users/helpdesk/websiSome readers

• How to change goMeter & Work Diary work description/memos

  There are two ways to change the description/memos on your work diary. If you need to update the memo while you are currently working on a task, you would need to update the description in the goMeter. Via the goMeter: To change the description of what you’re currently working on, enter a new memo in the "What are you working on" text input box and it will automatically update your work diary. **Via the Work Diary: **If you need to need to change the memo/description after working on aSome readers

• How to Report a problem with the goMeter

  If you have an issue with the goMeter operating properly, you can contact support via the goMeter by Click on your name at the bottom left of the goMeter. Click on Contact Support. Search our Help Center for articles about your problem. If you cannot find an article about your problem, click on the live chat button in the bottom right hand corner of the Help Center.Some readers

• Reinstalling goMeter

  One simple solution to many goMeter problems is to reinstall goMeter. After you have un-installed the current goMeter, go here to download the latest version: https://golance.com/download-gometer After running the new version, see if your problem still exists. If you are still having the same problem, contact customer support.Few readers

• How to Switch Contracts on the goMeter

  If you need to change to a different contract on the goMeter: Click the Stop button to stop the current contract from logging time. Click on the Contract dropdown to the left of the start button and select the new contract. Click on the Start button to start the contract.Few readers