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Trust & Safety
Tips on keeping safe, and goLance policies.
Troubleshooting Multi-Factor Authentication ( MFA )
Troubleshooting an invalid code. Try entering the 6-digit code again. The code refreshes every 30 seconds, and as such, you may have input the authorization code after the timer has reset and the code expired. Restart your MFA app, reload your webpage, then re-scan the QR code to add it again, and enter the 6-digit code once more. !(https://storage.crisp.chat/users/helpdesk/
goLance helps you to secure your contract with different solutions. Below are some important Security tips that help protect your contracts: For your convenience, we offer a star rating review and feedback system that allows you to check the number of jobs completed by the user, as well as their feedback from former clients/contractors. The goMeter is goLance's powerful time-tracking tool. It helps the client and
I deleted or changed my profile to private but I can still search is in Google
Search engines grab public information on goLance and stored this information on their databases. goLance has no control over when these databases are reset or cleared. If your profile is no longer public, it can take around 2-3 months before it is completely removed from the web. You can also manually request content removal from Google by clicking this link.
What should I do if I want to start a dispute?
We can help you to arrive at a solution if you have an issue and if there is a goLance contract between the Client and the Freelancer. The process is described below: It doesn't happen often, but sometimes there is an issue between a freelancer and a client. In most cases, the easiest way to settle a dispute is for the freelancer and the client to discuss, figure out what happened, and work together to solve it. However, if an agreement is not found, goLance can help the
How to Disable MFA ( Multi-Factor Authentication )
Disable Multi-Factor Authentication (MFA) We do not recommend any goLance account user disable MFA. By disabling it, your account and money may be at risk. However, if you still wish to disable it, here are the steps: Navigate to your Account Settings Click on the Security tab. Click on **DISABLE
What should I do if I think I have detected a scam?
Report the user immediately, we will analyze the case and block the user if we confirm it is indeed a scam. We are always on the look out and doing our best to block suspicious accounts. Sometimes, a scam can occur despite our efforts. If you detect something suspicious or inappropriate, please report it to us by flagging a user or their posted job (you are protected, the flagged user won't know that you have reported them). You can also contact our suppor
Change Profile Status to Private
Once you have signed up for goLance, your profile will not be visible to the public until you have completed at least 80% of your profile. Once you have completed 80% of your profile, it will automatically be made public. You can make it private by going to your profile settings and disabling the Public Profile. Right-click on your goLance photo and click on your name to enter your profile Cli
goLance & GDPR Compliance
goLance takes your privacy very seriously. Learn how goLance is complying with the latest in General Data Protection Regulation (GDPR) to keep your data secure and safe.
Is my personal information safe ?
How to Enable MFA (Multi-Factor Authentication)?
What is MFA? Multi-Factor Authentication is a process that requires an account holder to use more than one authentication method for successful authentication. For example, your password as well as a code from an app. Add a layer of security by enabling MFA. After specific actions, a 6-digit code will be requested. As of October 31st, goLance requires users to enable MFA. Doing so will ensure that only the account holder has access and control of their account, making it more secure. Let us
How to Secure your Account
We take the security and safety of your account seriously. Change your Password. a. Choose a strong and unique password. Be sure **never **to share this password with anyone! b. No one from goLance will ever request that you share your password. c. Become familiar with phishing tactics so that