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Trust & Safety
Tips on keeping safe, and goLance policies.
Security Tips
goLance helps you to secure your contract with different solutions. Below are some important Security tips that help protect your contracts: For your convenience, we offer a star rating review and feedback system that allows you to check the number of jobs completed by the user, as well as their feedback from former clients/contractors. The goMeter is goLance's powerful time-tracking tool. It helps the client and
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What should I do if I want to start a dispute?
We can help you to arrive at a solution if you have an issue and if there is a goLance contract between the Client and the Freelancer. The process is described below: It doesn't happen often, but sometimes there is an issue between a freelancer and a client. In most cases, the easiest way to settle a dispute is for the freelancer and the client to discuss, figure out what happened, and work together to solve it. However, if an agreement is not found, goLance can help the
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I deleted or changed my profile to private but I can still search is in Google
Search engines grab public information on goLance and stored this information on their databases. goLance has no control over when these databases are reset or cleared. If your profile is no longer public, it can take around 2-3 months before it is completely removed from the web. You can also manually request content removal from Google by clicking this link.
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What should I do if I think I have detected a scam?
Report the user immediately, we will analyze the case and block the user if we confirm it is indeed a scam. We are always on the look out and doing our best to block suspicious accounts. Sometimes, a scam can occur despite our efforts. If you detect something suspicious or inappropriate, please report it to us by flagging a user or their posted job (you are protected, the flagged user won't know that you have reported them). You can also contact our suppor
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Change Profile Status to Private
Once you have signed up for goLance, your profile will not be visible to the public until you have completed at least 80% of your profile. Once you have completed 80% of your profile, it will automatically be made public. You can make it private by going to your profile settings and disabling the Public Profile. Right-click on your goLance photo and click on your name to enter your profile Cli
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goLance & GDPR Compliance
goLance takes your privacy very seriously. Learn how goLance is complying with the latest in General Data Protection Regulation (GDPR) to keep your data secure and safe.
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Is my personal information safe ?
Your privacy is one of our main concerns. Your personal information is protected and encrypted. For the best protection, we recommend you to follow the rules “How to secure your account” You can also find more information about our privacy policy here: https://golance.com/privacy-policy
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