• Troubleshooting Multi-Factor Authentication ( MFA )

  Troubleshooting Multi-Factor Authentication. Not Receiving the SMS Code Sometimes, depending on signal, SMS verification codes can be delayed. This is out of goLance's control. We understand that this is frustrating and we would like to avoid this and is why we have brought in an option that will allow you to use an application for your codes instead. If you find that you are waiting for an SMS code, please change to using the authentication application. You can do this by following thPopular

• How to Enable MFA (Multi-Factor Authentication)?

  What is MFA? Multi-Factor Authentication is a process that requires an account holder to use more than one authentication method for successful authentication. For example, your password as well as a code from an app. Add a layer of security by enabling MFA. After specific actions, a 6-digit code will be requested. As of October 31st, goLance requires users to enable MFA. Doing so will ensure that only the account holder has access and control of their account, making it more secure. Let usPopular

• How to Disable MFA ( Multi-Factor Authentication )

  Disable Multi-Factor Authentication (MFA) We do not recommend any goLance account user disable MFA. By disabling it, your account and money may be at risk. However, if you still wish to disable it, here are the steps: Navigate to your Account Settings Click on the Security tab. Click on DISABLEFew readers

• Resolving Disputes

  While it's uncommon, there may be times when a freelancer and a client encounter a problem while working on a project. In most cases, the easiest way to solve the issue is for both parties to communicate, figure out what went wrong, and work together to find a resolution. However, if an agreement cannot be reached, goLance offers a dispute process to help resolve the issue. Note that the dispute process can only be used if there isFew readers

• Security Tips

  How to Secure Your Contracts on goLance When working on goLance, it's important to take steps to protect your contracts. Here are some security tips to help you do just that: Look at the feedback score Before you hire a freelancer or accept a client, take a look at their feedback score. This will give you an idea of how reliable they are and what their past relationships have thought of working with them. This is not the only point to keep in mind but can help guide your decision.Few readers

• I deleted or changed my profile to private but I can still search is in Google

  Search engines like Google can collect public information about you from goLance and store it in their databases. Unfortunately, goLance has no control over when these databases are reset or cleared. If you've made your profile private, it may take some time for search engines to completely remove your information from their search results. To speed up the process, you can submit a content removal request directly to Google as well. Here's how to do it: Go to the Google "Remove outdated conteFew readers

• What should I do if I think I have detected a scam?

  Report the user immediately, we will analyze the case and block the user if we confirm it is indeed a scam. We are always on the look out and doing our best to block suspicious accounts. Sometimes, a scam can occur despite our efforts. If you detect something suspicious or inappropriate, please report it to us by flagging a user or their posted job (you are protected, the flagged user won't know that you have reported them). You can also contact our supporFew readers

• Change Profile Status to Private

  Once you have signed up for goLance, your profile will not be visible to the public until you have completed at least 80% of your profile.  Once you have completed 80% of your profile, it will automatically be made public. You can make it private by going to your profile settings and disabling the Public Profile. Click on your goLance photo and click on "Freelancer Profile" Toggle the setting next to "All clients can see this profile" (https://media3.giphy.com/media/MfTW6bkRhvFzbAZFew readers

• How goLance Protects Your Personal Data

  goLance takes your privacy very seriously. We use the very latest advancements in security software and system security protocols. You can refer to our Privacy Policy for more information. goLance may also ask users for identity verification in certain situations, in which you'll need to provide proof of your government-issued identification, such as your driver's license or other valid photo identification. Identity Verification As part of our efforFew readers

• Security Best Practices

  As a freelancer, your safety and privacy are essential, and that's why goLance places a significant emphasis on keeping your data secure. However, it's important to note that as a user, you play a crucial role in maintaining your own safety. Here are some measures you can take to keep your goLance account and information safe: Keep Your Computer and Antivirus Software Up-to-date It's crucial to keep all of your software and antiviFew readers

• goLance & GDPR Compliance

  goLance takes your privacy very seriously. Learn how goLance is complying with the latest in General Data Protection Regulation (GDPR) to keep your data secure and safe.Few readers

• How to Secure your Account

  We take the security and safety of your account seriously. Change your Password. a. Choose a strong and unique password. Be sure never to share this password with anyone! b. No one from goLance will ever request that you share your password. c. Become familiar with phishing tactics so thatFew readers

• How to get my MFA recovery code?

  Go to your account settings: Open Security tab: Click "Show my recovery code": Save the code in a safe place:Few readers

• How to use a recovery code to reset my MFA?

  If you don't have access to your authentication code, you can reset the MFA using a recovery code. Important: You should get a code in advance. If you haven’t saved your code, you should contact our support team.Few readers